Shipping Policy

Orders are processed within 24-48 hours for items available on the website. If an order is made during a promotional sale period, please expect an additional 1-2 business days to be added to the total processing and shipping time. 

Once you order has been delivered, we are not responsible for orders left sitting on your front porch or mailbox. Please keep in mind that products can change its original form if left exposed to extreme heat or sunlight.

INCORRECT SHIPPING ADDRESS

If for any reason the incorrect shipping address was entered before confirming and placing your order, immediately contact us at tmecosmetics@gmail.com

- Recipient name, order number, as well as a screenshot of your order summary.

-Also, please use CHANGE OF ADDRESS in the subject line of the email

-There is no guarantee that your Change of address request will be granted upon contact. If your request is granted, you will receive an email confirmation.

CANCELLATION POLICY

At TME Cosmetics, orders are often processed within 24 hours, so cancellation requests must be submitted immediately. Orders can only be canceled before processing begins and before any made-to-order items have been created. Once processing has started, cancellations are no longer possible. For any approved cancellation, a 2.9% convenience fee will be deducted from your refund to cover payment processing costs. To request a cancellation, contact us with your order number as soon as possible.