Refund Policy

RETURNS

Due to the nature of our products, TME Cosmetics does not accept returns unless an order is defective, damaged or there is an issue with the specific product received. If a product is determined to be defective, TME Cosmetics will provide a replacement when applicable. Customers must contact us immediately regarding any issue and, when requested, return the product unused and in its original condition. Returned products cannot be resold due to the nature of our products and may need to be discarded. This helps us maintain our product safety standards while also reducing unnecessary product waste.

To begin a return request, please contact TME Cosmetics at tmecosmetics@gmail.com. If the return is approved, you will receive a return shipping label along with instructions regarding how and where to send the package. Items returned without first contacting TME Cosmetics and receiving approval will not be accepted.

Customers may contact us at tmecosmetics@gmail.com with any questions regarding our return policy or a specific order.

DAMAGES & ORDER ISSUES

Customers are responsible for inspecting their order upon delivery and contacting TME Cosmetics immediately if an item arrives defective, damaged or if the incorrect item was received. Please provide your order number and, when applicable, photographs of the product and packaging so the issue can be reviewed. Once the issue has been evaluated, TME Cosmetics will determine the appropriate resolution.

EXCEPTIONS & NON-RETURNABLE ITEMS

Wholesale orders, skincare products that have come into contact with the skin and customized products, including lip gloss and lipsticks, are non-returnable unless there is a verified issue with the specific product received. Due to the personal nature of these products and our product safety standards, these items cannot be returned for reasons such as preference, change of mind or dissatisfaction with the product after use.

EXCHANGES

TME Cosmetics does not offer traditional exchanges. When a return is approved due to a qualifying product issue, the customer will receive the appropriate resolution based on the circumstance. If a customer would like a different product for reasons unrelated to a defect or order error, a new purchase must be placed separately.

REFUNDS

Once an approved return has been received and inspected, TME Cosmetics will notify the customer whether the refund has been approved. If approved, the refund will be issued to the original payment method used for the purchase. Please allow additional processing time for the refund to appear, as banks and credit card companies may require additional time to process and post the funds to the customer's account.